Refund and Returns Policy

Monthly recurring memberships

You may cancel a monthly recurring membership at any time through the secure subscription-management link on our website.

Cancellation stops future charges. A payment that has already been processed is generally not refundable once that month’s mailing has been prepared or mailed.

If you were charged after a properly completed cancellation, or if a duplicate or incorrect charge occurred, contact us so we can review and correct it.

Prepaid memberships and gifts

Prepaid memberships and gift memberships do not renew automatically.

If you cancel before the first mailing has been prepared, we will refund the full purchase price.

If fulfillment has already begun, we will refund the portion of the purchase covering mailings that have not yet been prepared or mailed. The refund is calculated from the amount originally paid and the number of unfulfilled mailings remaining in the purchased plan.

For gift memberships, refund requests must come from the purchaser. Any approved refund is returned to the purchaser’s original payment method.

Damaged, missing, or returned mailings

Damaged or missing

If a mailing arrives damaged or does not arrive within a reasonable period, contact us within 30 days of the expected delivery date. We will review the issue and, when appropriate, send a replacement at no additional charge.

Physical returns

You do not need to return a mailed letter, printed gift card, keepsake, or other personalized mailing to request an eligible refund or replacement. Please do not mail anything back unless we specifically ask you to do so.

How refunds are issued

Approved refunds are issued through Stripe to the original payment method. Banks and card issuers commonly take approximately 5–10 business days to display a completed refund. Exact timing is controlled by the payment provider and financial institution.

If the original payment method is no longer available, the card issuer or bank determines how the refund is delivered.

This policy does not limit any rights available under applicable law.